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Updated 9 October 2025
The NCOSS Flood & Storm Resources are for NCOSS Member organisations and other services supporting communities impacted by floods and severe weather events. They include information and links to key supports and services for individuals and communities impacted by floods and storms.
Please note that NCOSS is a peak body and cannot directly provide people with assistance for flood relief. For emergency help in a flood, call the NSW State Emergency Service on 132 500.
NSW North Coast Flooding
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Latest information
The NSW Government is providing the latest information on recovery support in areas that have been impacted by East Coast severe weather. Additional support is still available for residents impacted by NSW East Coast severe weather event - Housing Support Package for NSW Mid North Coast and Hunter floods.
NSW Government Flood Recovery Information Housing Support Package for NSW Mid North Coast and Hunter floods Natural disaster declarations -
Housing Recovery Service
Open WebsiteConnects homeowners, renters and landlords with housing assistance such as grants for repairs, grants to help with rent and relocation, temporary housing programs and disaster relief grants. Contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
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At-Home Caravans Program
Open WebsiteAt-Home Caravans Program - temporary caravan accommodation close to residents’ homes if they were made uninhabitable. Check your eligibility on the NSW Government's At-Home Caravans Program webpage. To apply, contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
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Renters Bond and Advanced Rent Grant
Open WebsiteA one-off, flat-rate payment of $5,500 to help cover a new rental bond or rent in advance in a private rental. Check your eligibility on the NSW Government's Renters Bond and Advanced Rent Grant webpage. To apply, contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
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Home Repair Grant
Open WebsiteFinancial assistance to repair your home because it was made uninhabitable. Check your eligibility on the NSW Government's Home Repair Grant webpage. To apply, contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
Support for Community
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Recovery Support Services
Open WebsiteLinks you to a recovery support worker, who can help you navigate and access services and available disaster assistance. Service NSW provide details on Recovery Support Service locations.
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Local Services
Local community services and organisations are at the forefront of the flood relief and recovery. Ask at your local Recovery Centre or community hub, or search using Infoxchange Service Seeker or Ask Izzy to find out what local services are doing in your area.
Infoxchange Service Seeker Ask Izzy -
My Community Directory
Open WebsiteMy Community Directory provides online health and community information for locations throughout NSW.
Financial Support - For People
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Service NSW
Service NSW provides an overview of financial assistance available to people impacted by the floods, and a Disaster Assistance Finder to help people find the assistance they are eligible for. Call Service NSW 13 77 88, 7am - 7pm, Monday to Friday and 9am - 5pm on weekends and public holidays.
Service NSW Financial Support Disaster Assistance Finder -
Disaster Recovery Allowance
Open WebsiteDisaster Recovery Allowance for people who’ve lost income because of flooding. Apply through Services Australia or using MyGov.
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NSW Government Disaster Relief Grant
Open WebsiteThe NSW Government Disaster Relief Grant is for people experiencing disadvantage, such as people on low income, who have been impacted by flooding. For more information contact Revenue NSW on 1300 069 550, Monday to Friday 8:30am to 5pm (Sydney time) to discuss your application.
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Additional Child Care Subsidy
Open WebsiteFamilies receiving a Child Care Subsidy may be eligible for an Additional Child Care Subsidy due to temporary financial hardship.
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Isolated Patients Travel and Accommodation Assistance Scheme
Open WebsiteClients of the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) affected by the bushfires may be eligible for additional travel and accommodation subsidies when you need to travel long distances for specialised health treatment that is not available locally. You can make a claim online.
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Australian Taxation Office
Open WebsiteThe Australian Taxation Office will assist people affected by floods, for example by deferring tax lodgement or debt payment, helping with lost tax file numbers or records, or remitting any penalties or interest during the time you have been affected. Call the ATO Emergency Support Infoline on 1800 806 218 for assistance.
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Australian Banking Association
Open WebsiteThe Australian Banking Association has a list of member banks provide disaster assistance for customers experiencing financial difficulty.
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National Debt Helpline
Open WebsiteThe National Debt Helpline provides free assistance to those in financial difficulty. Call 1800 007 007, 9.30am to 4.30pm Monday to Friday.
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Revenue NSW
Open WebsiteRevenue NSW assists people impacted by the floods by placing a hold on all fines, debt, and Work and Development Orders, extending payment deadlines and lifting driving sanctions. Call 1300 138 118.
Financial Support - For Organisations
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Disaster Recovery Small Business Grant
Open WebsiteIf you’re a small business or a not-for-profit organisation in a defined disaster area and have been impacted by storms and floods, you may be eligible for a storm and flood disaster recovery grant to help pay for the costs of clean-up and reinstatement of a small business or not-for-profit organisation’s operations. Apply online at Service NSW or call 13 77 88.
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SafeWork Small Business Rebate
Open WebsiteThe $1,000 rebate is available to small businesses and not-for-profits with fewer than 50 full-time employees. The SafeWork small business rebate helps organisations purchase items to help clean up or improve work health and safety.
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Community Child Care Fund Special Circumstances Grant Opportunity
Open WebsiteChildcare services at risk of closure in flood-impacted areas may be eligible for a grant to help their service stay open.
Insurance & Legal Assistance
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Welfare Rights Centre
Open WebsiteIf you’ve been affected by the floods and need access to social security payments, Centrelink should be your first point of contact. Contact the Welfare Rights Centre if you’re having trouble contacting Centrelink, or if your Centrelink payments have been reduced, stopped, or delayed due to flooding. Call us on 9211 5300 Monday and Wednesday, 9:30am to 12:30pm or contact the Centre through the website.
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Disaster Legal Toolkit
Open WebsiteJustice Connect provides guidance to help your not-for-profit organisation navigate disaster-related legal questions and issues.
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Community Legal Centres
Open WebsiteCommunity Legal Centres can help people impacted by floods with insurance claims, tenancy, Centrelink, lost documents and financial hardship.
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Disaster Response Legal Service
Open WebsiteLegal Aid NSW has a disaster response service that can help people impacted by floods with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink. Call 1800 801 529, 9am-5pm Monday to Friday.
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Insurance Australia Group
Open WebsiteThe Insurance Australia Group provide claims support for customers impacted by flooding.
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Insurance Council of Australia
Open WebsiteThe Insurance Council of Australia has information on natural disasters and a hotline. Call 1800 734 621 (note this is not a claim lodgement service).
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Insurance Law Service
Open WebsiteThe Financial Rights Legal Centre has an insurance helpline for consumers. Call the Insurance Hotline on 1300 663 464, Monday to Friday 10am-1pm (Sydney time).
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icare Crisis Support
Open Websiteicare Crisis Support assists disaster-impacted customers arrange alternative treatment and care.
Housing
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Emergency or temporary accommodation after a flood
Open WebsiteAccommodation support is available to people affected by floods. This includes emergency accommodation or long-term temporary accommodation in housing pods, caravan parks and campgrounds. If you need urgent accommodation or need to register for temporary housing in flood-affected regions of NSW, call Service NSW.
Temporary and emergency housing -
Disaster Damage for Renters
Open WebsiteRenters have rights if their home is damaged by disaster. The Tenants' Union have advice on disaster damage for renters. Contact the Tenants Advice Line: 1800 251 101, on Mondays 10am-1pm and Thursdays 2-5pm.
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Tenancy Rights
Open WebsiteNSW Fair Trading has prepared information on tenancy rights during flood.
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Repairing your property
Open WebsiteSome low impact works can be carried out in disaster areas without the need for development approval.
Flood Health and Safety Information
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Health Advice
Open WebsiteFor free health advice anytime day or night, call Healthdirect on 1800 022 222. Need support in your language? You can call the Translating and Interpreting Service (TIS National) on 131 450 and ask for Healthdirect.
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NSW Health
Open WebsiteNSW Health has prepared a range of resources on maintaining health during and after floods, including what to do about cleaning up after a flood, drinking water, mosquito control and managing your medications.
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Protect yourself from mosquito-borne diseases
Open WebsiteFor NSW Health information on mosquito-borne diseases.
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Guidance on how to stay safe when cleaning up after a flood
Open WebsiteLocal councils can help residents dispose of flood-damaged rubbish and other waste. The waste levy can be waived for waste arising as a result of storms and floods subject to a natural disaster declaration. Check your local landfill websites for opening hours and whether there are special requirements for disposing of flood-damaged waste.
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State Emergency Service advice on recovery
Open WebsiteState Emergency Service (SES) provide information on recovering from a flood, storm or tsunami.
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How to clean up after a flood or storm
Open WebsiteThe ABC Emergency site provides information on how to clean up after a flood or cyclone.
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Cleaning up after a disaster
Open WebsiteAustralian Red Cross provides advice and resources on cleaning up after a disaster.
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Managing asbestos hazards following storms and floods
Open WebsiteThe Asbestos Awareness website has information on managing asbestos hazards following storms and floods.
Replacing damaged documents (licences, permits, certificates)
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Replace a document
Open WebsiteContact Service NSW to replace licenses, permits, certificates and registrations including birth, marriage and change of name, NSW Fair Trading and SafeWork NSW, family law, citizenship and Medicare documents. Call 13 77 88.
Phones and Utilities
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Telstra
Open WebsiteTelstra customers impacted by disaster may be eligible for relief packages.
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Optus
Open WebsiteOptus customers impacted by a disaster can access the Dedicated Support Hotline on 1800 507 581, Mon-Sun: 9am - 6pm AEDT.
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Australian Energy Regulator
Open WebsiteVisit the Australian Energy Regulator website to find out your gas or electricity provider.
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Engie
Open WebsiteThere are financial hardship options are available for Engie customers impacted by disasters.
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Origin Energy
Open WebsiteOrigin Energy provide updates and additional bill relief for customers who have been impacted by bushfires.
Food and Clothing
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GIVIT
Open WebsiteGIVIT is managing offers of donated goods, services, volunteering and funds, including corporate offers. Organisations can register with GIVIT to distribute donations in their area.
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Good360
Open WebsiteGood360 is a matchmaker, connecting brand-new goods donated by businesses to people and communities who need them the most. Organisations can register with Good360 to distribute donations in their area.
Mental Health Support
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Emotional and trauma support
Open WebsiteLearn about available support and how to look after your own and your loved ones' wellbeing after a disaster. A range of 24/7 mental health services and professional help is available from the NSW Mental Health Line on 1800 011 511. People can also contact Lifeline on 13 11 14.
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NSW Mental Health Line
Open WebsiteThe NSW Mental Health Line provides links to mental health services on 1800 011 511.
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Lifeline
Open WebsiteLifeline 13 11 14, is available to listen and support 24 hours a day 7 days a week. Phone, SMS and online chat is available.
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Rural Adversity Mental Health Program
Open WebsiteThe NSW Rural Adversity Mental Health Program links people to appropriate mental health support in their area. Local RAMHP Coordinators are working to identify and link people in need of extra support.
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Australian Red Cross
Open WebsiteAustralian Red Cross provides resources on looking after yourself after a disaster.
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Headspace
Open WebsiteHeadspace provides information for family and friends supporting young people affected by a natural disaster.
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Mental health training
Open WebsiteThe NSW Government Free training and coaching provides links to free, easy-to-do programs you can use to support mental health in your workplace.
Evacuation
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Evacuation Centre locations
Open WebsiteNSW SES has information on Evacuation Centre locations and hours.
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Hazards Near Me NSW app
Open WebsiteFor latest evacuation warnings and information, download the Hazards Near Me NSW app to your mobile phone or tablet.
NSW State Emergency Service website or call 132 500. -
Evacuating from a flood
Open WebsiteThe NSW State Emergency Service provides information on what to do during a flood.
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Live Traffic NSW
Open WebsiteUse the Live Traffic NSW app to check road closures before travel.
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Red Cross Register.Find.Reunite
Open WebsiteIf you’ve been displaced from your home due to flooding, it’s important to register your details so your friends and family know you’re safe. The Register.Find.Reunite website is a national system used to find and reunite loved ones after an emergency.
School Closures
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Dept of Educations School
Open WebsiteVisit the Department of Educations School operational status webpage for school closures due to flooding.
Pets and Livestock
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NSW Department of Primary Industries and Local Land Services
Open WebsiteThe NSW Department of Primary Industries and Local Land Services assist landholders and communities with animal welfare-related issues, including veterinary assistance, emergency fodder and stock water, stock euthanasia and burial, and care of animals in evacuation centres. Contact the Agriculture and Animal Services Hotline on 1800 814 647 (operating weekdays, 9.00am and 5.00pm).
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RSPCA
Open WebsiteContact RSPCA for assistance with pets, livestock (including horses), and wildlife on 1300 278 358.
Support for Organisations
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Headspace Group Reflective Practice
Headspace are offering free Group Reflective Practice workshops to community organisations in LGAs recently impacted by severe weather. ‘Group Reflective Practice (GRP) is an easy to implement workplace tool for organisations supporting their communities through disasters. For more information on these workshops, contact nswresponseandrecovery@headspace.org.au
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Disaster recovery for communities
Open WebsiteThe NSW Government provides information on disaster response and recovery arrangements and how community organisations can be involved.
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Strategic Grants
Open WebsiteStrategic Grants helps build nonprofits’ capacity through their GEMS grants database, grant writing, grants training, grants workshops, program design and monitoring and evaluation frameworks and strategic planning for grants management success.
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Have your say on business impacts of floods, storms
Open WebsiteThe NSW Government is surveying businesses impacted by the recent storms and floods to better understand the extent and severity of damage in impacted Local Government Areas. If your business has been impacted, please complete this 5-minute survey. The results from this survey will help inform decisions around potential further support and assistance for affected communities and businesses.
Volunteering
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Emergency Volunteering
Open WebsiteEmergency Volunteering is a NSW Government website providing information on volunteering with formal emergency agencies, management of spontaneous volunteers and current volunteering opportunities.
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Disaster Recovery Volunteering
Open WebsitePre-register your interest in volunteering for disaster recovery organisations with The Centre for Volunteering.
