Login
Login
Updated 9 October 2025
The NCOSS Flood & Storm Resources are for NCOSS Member organisations and other services supporting communities impacted by floods and severe weather events. They include information and links to key supports and services for individuals and communities impacted by floods and storms.
Please note that NCOSS is a peak body and cannot directly provide people with assistance for flood relief. For emergency help in a flood, call the NSW State Emergency Service on 132 500.
NSW North Coast Flooding
-
Latest information
The NSW Government is providing the latest information on recovery support in areas that have been impacted by East Coast severe weather. Additional support is still available for residents impacted by NSW East Coast severe weather event - Housing Support Package for NSW Mid North Coast and Hunter floods.
NSW Government Flood Recovery Information Housing Support Package for NSW Mid North Coast and Hunter floods Natural disaster declarations -
Housing Recovery Service
Open WebsiteConnects homeowners, renters and landlords with housing assistance such as grants for repairs, grants to help with rent and relocation, temporary housing programs and disaster relief grants. Contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
-
At-Home Caravans Program
Open WebsiteAt-Home Caravans Program - temporary caravan accommodation close to residents’ homes if they were made uninhabitable. Check your eligibility on the NSW Government's At-Home Caravans Program webpage. To apply, contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
-
Renters Bond and Advanced Rent Grant
Open WebsiteA one-off, flat-rate payment of $5,500 to help cover a new rental bond or rent in advance in a private rental. Check your eligibility on the NSW Government's Renters Bond and Advanced Rent Grant webpage. To apply, contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
-
Home Repair Grant
Open WebsiteFinancial assistance to repair your home because it was made uninhabitable. Check your eligibility on the NSW Government's Home Repair Grant webpage. To apply, contact the Housing Recovery Service on 1800 695 043, 9am to 5pm, Monday to Friday.
Support for Community
-
Recovery Support Services
Open WebsiteLinks you to a recovery support worker, who can help you navigate and access services and available disaster assistance. Service NSW provide details on Recovery Support Service locations.
-
Local Services
Local community services and organisations are at the forefront of the flood relief and recovery. Ask at your local Recovery Centre or community hub, or search using Infoxchange Service Seeker or Ask Izzy to find out what local services are doing in your area.
Infoxchange Service Seeker Ask Izzy -
My Community Directory
Open WebsiteMy Community Directory provides online health and community information for locations throughout NSW.
Financial Support - For People
-
Service NSW
Service NSW provides an overview of financial assistance available to people impacted by the floods, and a Disaster Assistance Finder to help people find the assistance they are eligible for. Call Service NSW 13 77 88, 7am - 7pm, Monday to Friday and 9am - 5pm on weekends and public holidays.
Service NSW Financial Support Disaster Assistance Finder -
Disaster Recovery Allowance
Open WebsiteDisaster Recovery Allowance for people who’ve lost income because of flooding. Apply through Services Australia or using MyGov.
-
NSW Government Disaster Relief Grant
Open WebsiteThe NSW Government Disaster Relief Grant is for people experiencing disadvantage, such as people on low income, who have been impacted by flooding. For more information contact Revenue NSW on 1300 069 550, Monday to Friday 8:30am to 5pm (Sydney time) to discuss your application.
-
Additional Child Care Subsidy
Open WebsiteFamilies receiving a Child Care Subsidy may be eligible for an Additional Child Care Subsidy due to temporary financial hardship.
-
Isolated Patients Travel and Accommodation Assistance Scheme
Open WebsiteClients of the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) affected by the bushfires may be eligible for additional travel and accommodation subsidies when you need to travel long distances for specialised health treatment that is not available locally. You can make a claim online.
-
Australian Taxation Office
Open WebsiteThe Australian Taxation Office will assist people affected by floods, for example by deferring tax lodgement or debt payment, helping with lost tax file numbers or records, or remitting any penalties or interest during the time you have been affected. Call the ATO Emergency Support Infoline on 1800 806 218 for assistance.
-
Australian Banking Association
Open WebsiteThe Australian Banking Association has a list of member banks provide disaster assistance for customers experiencing financial difficulty.
-
National Debt Helpline
Open WebsiteThe National Debt Helpline provides free assistance to those in financial difficulty. Call 1800 007 007, 9.30am to 4.30pm Monday to Friday.
-
Revenue NSW
Open WebsiteRevenue NSW assists people impacted by the floods by placing a hold on all fines, debt, and Work and Development Orders, extending payment deadlines and lifting driving sanctions. Call 1300 138 118.
