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Updated 2 October 2026
The NCOSS Bushfire Resources provide information about key supports and services for individuals and NSW communities impacted by bushfires. These resources are for NCOSS Member organisations and other services supporting communities impacted by bushfires and severe weather events.
Please note that NCOSS is a peak body and cannot directly provide people with assistance. For emergency help, call 000.
Evacuation
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Hazards Near Me NSW app
Open WebsiteFor latest evacuation warnings and information, download the Hazards Near Me NSW app to your mobile phone or tablet.
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Live Traffic NSW
Open WebsiteUse the Live Traffic NSW app to check road closures before travel.
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Red Cross Register.Find.Reunite
Open WebsiteIf you’ve been displaced from your home due to bushfires, it’s important to register your details so your friends and family know you’re safe. The Register.Find.Reunite website is a national system used to find and reunite loved ones after an emergency.
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Disaster Declarations
Open WebsiteTo confirm whether your Local Government Area is Disaster Declared, go to the NSW Government's Natural disaster declarations webpage.
Financial Support - For People
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Service NSW
Service NSW provides an overview of financial assistance available to people impacted by the bushfires, and a Disaster Assistance Finder to help people find the assistance they are eligible for. Call Service NSW 13 77 88, 7am - 7pm, Monday to Friday and 9am - 5pm on weekends and public holidays.
Service NSW Financial Support Disaster Assistance Finder -
Disaster Recovery Allowance
Open WebsiteDisaster Recovery Allowance for people who’ve lost income because of flooding. Apply through Services Australia or using MyGov.
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NSW Government Disaster Relief Grant
Open WebsiteThe NSW Government Disaster Relief Grant is for people experiencing disadvantage, such as people on low income, who have been impacted by floods. For more information Call Service NSW on 13 77 88, Monday to Friday 8:30am to 5pm (Sydney time).
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Additional Child Care Subsidy
Open WebsiteFamilies receiving a Child Care Subsidy may be eligible for an Additional Child Care Subsidy due to temporary financial hardship.
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Isolated Patients Travel and Accommodation Assistance Scheme
Open WebsiteClients of the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) affected by the bushfires may be eligible for additional travel and accommodation subsidies when you need to travel long distances for specialised health treatment that is not available locally. You can make a claim online.
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Australian Taxation Office
Open WebsiteThe Australian Taxation Office will assist people affected by bushfires, for example by deferring tax lodgement or debt payment, helping with lost tax file numbers or records, or remitting any penalties or interest during the time you have been affected. Call the ATO Emergency Support Infoline on 1800 806 218 for assistance.
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Australian Banking Association
Open WebsiteThe Australian Banking Association has a list of member banks provide disaster assistance for customers experiencing financial difficulty.
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National Debt Helpline
Open WebsiteThe National Debt Helpline provides free assistance to those in financial difficulty. Call 1800 007 007, 9.30am to 4.30pm Monday to Friday.
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Revenue NSW
Open WebsiteRevenue NSW assists people impacted by the bushfires by placing a hold on all fines, debt, and Work and Development Orders, extending payment deadlines and lifting driving sanctions. Call 1300 138 118.
Financial Support - For Organisations
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Disaster Recovery Small Business Grant
Open WebsiteIf you’re a small business or a not-for-profit organisation in a defined disaster area and have been impacted by bushfires, you may be eligible for a storm and flood disaster recovery grant to help pay for the costs of clean-up and reinstatement of a small business or not-for-profit organisation’s operations. Apply online at Service NSW or call 13 77 88.
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SafeWork Small Business Rebate
Open WebsiteThe $1,000 rebate is available to small businesses and not-for-profits with fewer than 50 full-time employees. The SafeWork small business rebate helps organisations purchase items to help clean up or improve work health and safety.
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Community Child Care Fund Special Circumstances Grant Opportunity
Open WebsiteChildcare services at risk of closure in bushfire-impacted areas may be eligible for a grant to help their service stay open.
Support for Community
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Talking to the Media
Open WebsiteBushfire Survivors for Climate Action have created tips for community members impacted by disasters who are considering sharing their story with the media.
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Local Services
Local community services and organisations are at the forefront of the bushfire relief and recovery. Ask at your local Recovery Centre or community hub, or search using Infoxchange Service Seeker or Ask Izzy to find out what local services are doing in your area.
Infoxchange Service Seeker Ask Izzy
Insurance & Legal Assistance
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Welfare Rights Centre
Open WebsiteIf you’ve been affected by the bushfires and need access to social security payments, Centrelink should be your first point of contact. Contact the Welfare Rights Centre if you’re having trouble contacting Centrelink, or if your Centrelink payments have been reduced, stopped, or delayed due to flooding. Call us on 9211 5300 Monday and Wednesday, 9:30am to 12:30pm or contact the Centre through the website.
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Disaster Legal Toolkit
Open WebsiteJustice Connect provides guidance to help your not-for-profit organisation navigate disaster-related legal questions and issues.
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Community Legal Centres
Open WebsiteCommunity Legal Centres can help people impacted by bushfires with insurance claims, tenancy, Centrelink, lost documents and financial hardship.
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Disaster Response Legal Service
Open WebsiteLegal Aid NSW has a disaster response service that can help people impacted by bushfires with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink. Call 1800 801 529, 9am-5pm Monday to Friday.
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Insurance Council of Australia
Open WebsiteThe Insurance Council of Australia has information on natural disasters and a hotline. Call 1800 734 621 (note this is not a claim lodgement service).
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Insurance Law Service
Open WebsiteThe Financial Rights Legal Centre has an insurance helpline for consumers. Call the Insurance Hotline on 1300 663 464, Monday to Friday 10am-1pm (Sydney time).
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icare Crisis Support
Open Websiteicare Crisis Support assists disaster-impacted customers arrange alternative treatment and care.
Housing
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Emergency or temporary accommodation after a bushfire
Open WebsiteAccommodation support is available to people affected by bushfires. This includes emergency accommodation or long-term temporary accommodation in housing pods, caravan parks and campgrounds. If you need urgent accommodation or need to register for temporary housing in bushfire-affected regions of NSW, call Service NSW.
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Disaster Damage for Renters
Open WebsiteRenters have rights if their home is damaged by disaster. The Tenants' Union have advice on disaster damage for renters. Contact the Tenants Advice Line: 1800 251 101, on Mondays 10am-1pm and Thursdays 2-5pm.
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Tenancy Rights
Open WebsiteNSW Fair Trading has prepared information on tenancy rights after bushfire.
Bushfire Health and Safety Information
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Bushfire smoke
NSW Health provides information on: • preparing for bushfire smoke • knowing if you are at higher risk from bushfire smoke • protecting yourself from bushfire smoke
Preparing for bushfire smoke fact sheet Webpage: Know if you are at higher risk from bushfire smoke Webpage: Protect yourself from bushfire smoke -
Translated resources about bushfire health
Open WebsiteNSW Health provides bushfire health resources translated into many languages, including Arabic, Bahasa Indonesia, Simplified Chinese, Traditional Chinese, Croatian, English, Farsi, Filipino, Greek, Italian, Japanese, Korean, Macedonian, Nepali, Portuguese, Serbian, Spanish, Thai, Turkish, Urdu, Vietnamese.
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Heat & Heatwaves
Open WebsiteSee the NCOSS Heat resources for more information on supporting the community through heat and heatwaves.
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What to do after the fire
Open WebsiteFire+Rescue NSW provide guidance on What to do after the fire.
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Cleaning up after a bushfire
Open WebsiteThe NSW Government provides advice and support for cleaning up after a bushfire.
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Cleaning up after a disaster
Open WebsiteAustralian Red Cross provides advice and resources on cleaning up after a disaster.
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Managing Asbestos
Open WebsiteThe Asbestos Awareness website has information on managing asbestos hazards following bushfire.
Replacing damaged documents (licences, permits, certificates)
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Replace a document
Open WebsiteContact Service NSW to replace licenses, permits, certificates and registrations including birth, marriage and change of name, NSW Fair Trading and SafeWork NSW, family law, citizenship and Medicare documents. Call 13 77 88.
Phones and Utilities
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Telstra
Open WebsiteTelstra customers impacted by disaster may be eligible for relief packages.
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Optus
Open WebsiteOptus customers impacted by a disaster can access the Dedicated Support Hotline on 1800 507 581, Mon-Sun: 9am - 6pm AEDT.
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Australian Energy Regulator
Open WebsiteVisit the Australian Energy Regulator website to find out your gas or electricity distributor.
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Engie
Open WebsiteThere are financial hardship options are available for Engie customers impacted by disasters.
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Origin Energy
Open WebsiteOrigin Energy provide updates and additional bill relief for customers who have been impacted by bushfires.
Food and Clothing
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GIVIT
Open WebsiteGIVIT is managing offers of donated goods, services, volunteering and funds, including corporate offers. Organisations can register with GIVIT to distribute donations in their area.
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Good360
Open WebsiteGood360 is a matchmaker, connecting brand-new goods donated by businesses to people and communities who need them the most. Organisations can register with Good360 to distribute donations in their area.
Mental Health Support
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Lifeline
Open WebsiteLifeline 13 11 14, is available to listen and support 24 hours a day 7 days a week. Phone, SMS and online chat is available.
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Australian Red Cross
Open WebsiteAustralian Red Cross provides resources on looking after yourself after a disaster.
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Headspace
Open WebsiteHeadspace provides information for family and friends supporting young people affected by a disaster.
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Emerging Minds
Open WebsiteEmerging Minds provides resources and advice on How to support your child after a bushfire.
School Closures
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Dept of Education School Closures webpage
Open WebsiteVisit the Department of Education's School operational status webpage for school closures due to bushfires.
Pets and Livestock
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NSW Department of Primary Industries and Local Land Services
Open WebsiteLocal Land Services can help primary producers and livestock owners prepare for and respond to emergencies and natural disaster events.
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RSPCA
Open WebsiteRSPCA provides information on caring for animals in bushfire season.
Support for Organisations
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Financial support for not-for-profits and community organisations after a disaster
Open WebsiteThe NSW Government provides help for your non-profit or community organisation to recover following a disaster.
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Strategic Grants
Open WebsiteStrategic Grants helps build nonprofits’ capacity through their GEMS grants database, grant writing, grants training, grants workshops, program design and monitoring and evaluation frameworks and strategic planning for grants management success.
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Have your say on business impacts of floods, storms
Open WebsiteThe NSW Government is surveying businesses impacted by the recent storms and floods to better understand the extent and severity of damage in impacted Local Government Areas. If your business has been impacted, please complete this 5-minute survey. The results from this survey will help inform decisions around potential further support and assistance for affected communities and businesses.
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Seeking Contractual Flexibility from Your NSW Government Contract Manager
Open WebsiteDeveloped for the Fuel Security Crisis, this NCOSS resource provides guidance for to seeking contractual flexibility from your NSW Government Contract Manager.
Volunteering
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Emergency Volunteering
Open WebsiteEmergency Volunteering is a NSW Government website providing information on volunteering with formal emergency agencies, management of spontaneous volunteers and current volunteering opportunities.
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Disaster Recovery Volunteering
Open WebsitePre-register your interest in volunteering for disaster recovery organisations with The Centre for Volunteering.
Something missing? To provide updated or new bushfire support information, please contact info@ncoss.org.au.
