Member Spotlight: Lithgow Information and Neighbourhood Centre

NCOSS spoke to Lydia Balat, Chief Executive Officer of the Lithgow Information and Neighbourhood Centre.

1. Tell me about the history of LINC and what kind of services it provides?

LINC was originally established in 1980 as a Meals on Wheels service before evolving into a Neighbourhood Centre. Today, we deliver a broad range of services, including disability supports including three supported independent living homes for participants.

We also provide a range of CHSP- Aged Care services including Home modifications and maintenance, individual and social support outings and we are continuing our long-standing Meals on Wheels program. Our Community and Family Services (CaFS) programs include a child, youth, and family counselling service. Our Communities and Kids team offer supported playgroups, parenting courses, and community events. In addition, our community development team facilitates a variety of youth and community group programs supporting volunteers and connection through community driven focused initiatives.

Through these services, we support a wide range of community members, either directly or by connecting them with appropriate referrals. However, due to current funding constraints, it can be challenging to meet the growing demand. Where we are unable to assist directly, we work to connect people with other services or host visiting providers to ensure support remains accessible within the community.

Many people initially visit a Neighbourhood Centre during times of need and are often surprised by the breadth of services and activities available. Beyond our core services, we also provide space for community groups, from creative initiatives, support groups and play performances. There is always something happening at LINC.

2. In an age where everything is moving online, why is a physical ‘neighbourhood house’ still the most effective tool we have for preventing people from falling through the cracks?

Physical neighbourhood centres remain vital in fostering connection and reducing social isolation. We are continually developing programs that bring people together—particularly those who may be vulnerable, such as older individuals, people with disabilities, or those experiencing family separation.

Initiatives like our weekday community cafés, music and movement sessions, and social groups create welcoming spaces for meaningful engagement. For example, our weekly women’s group has fostered strong friendships that may not have formed otherwise without a dedicated, supportive environment.

3. When the government announces major reforms, it often feels a world away from regional hubs like Lithgow. From where you sit, what is the biggest ‘blind spot’ policymakers have when it comes to delivering essential services outside of the major cities?”

A key challenge is the limited availability of services in regional areas. While referrals are an important part of our work, there are often few providers to refer to. As a result, organisations like LINC frequently take on additional responsibilities beyond our capacity or funding.

This reality highlights the critical role we play in our community. Over time, we have built strong relationships and trust, which encourages people to return when they need support. However, there can be a disconnect between policymakers and the realities on the ground. The complexities, resource limitations, and genuine needs of regional communities are not always fully understood.

Despite these challenges, our team is deeply committed to supporting people. It is this shared purpose and dedication that makes LINC such a rewarding place to work, and I am proud to be part of it.

4. How are you celebrating Neighbourhood Centre week? 

We have a range of activities planned throughout the week. LINC is participating in Australia’s largest community-led lunch, providing meals each day. We will also be showcasing the work of the Neighbourhood Centre through our programs, not only onsite but across the broader community.