Digital Support Officer

• Support the creation and management of digital tools, content and processes.
• Be a strong advocate for driving the adoption to digital systems.

About the Digital Information Team The digital information team provides development and delivery of digital infrastructure within ACON, including managing technical aspects of ACON’s digital application and information platforms such as internet and intranet assets, online marketing, communication, engagement and fundraising systems. The team are strong advocates for driving the adoption to digital systems and providing support to the communication & fundraising team to increase engagement with donors, volunteers, supporters, members, and staff through online digital channels. Ok, so what’s the role? The Digital Support Officer assists with the planning and implementation content creation, functionality, processes, and systems across all ACON digital platforms including the website and intranet. You will:

• Provide support to users for ACON’s managed digital systems and internal systems.
• Provide guidance to ACON staff ensuring a collaborative attitude regarding technology, data, and digital assets.
• Assist in digital asset management, user access and subscription management.
• Provide support to website development, maintenance and system integration.
• Support internal and external digital engagement processes including projects and campaigns to go-live.
• Assist with the protection of ACON’s systems and data from security threats in line with ACON policies.
• Be part of the testing process for digital transformation projects.

Who are we looking for?

• Someone who has a strong understanding of web technologies such as HTML, PHP, CSS, JavaScript and JQuery.
• A person with demonstrated knowledge in data reporting and social media tools.
• Someone with an excellent level of computer literacy in the Microsoft Office suite of programs, especially SharePoint’s information architecture.
• A person with a strong understanding of CRM and digital engagement systems.
• Someone with experience in helpdesk service management ticketing systems to interact with end users.
• A person with high level problem solving and analytical skills to resolve and minimise technical issues.
• Someone with experience in a dynamic and fast paced environment, with a strong focus on customer service.

What else can we tell you? ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities. To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details? Salary: $72,546 to $75,624 (Gross FTE per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience. [Up to $45,375 for 3 days per week] Location: ACON’s Gadigal / Sydney Office, with flexible working options a possibility (away from the office). Hours: Part-Time (42 hours per fortnight) on a 1-year fixed term contract with the possibility of extension). We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

Details

Download Position Description

Essential Criteria

1. Strong understanding of web technologies such as HTML, PHP, CSS, JavaScript, JQuery, and Microsoft automation as such Power Automate 2. Demonstrated knowledge in data reporting and social media tools such as Google Analytics, Google Tag Manager and Facebook Pixel. 3. Strong understanding of Microsoft SharePoint’s information architecture. 4. Strong understanding of CRM and digital engagement systems. 5. Experience with helpdesk service management ticketing systems to interact with end users. 6. Demonstrated knowledge of web development, third-party application and system integration. 7. Good understanding of relational database systems and utilisation of the concepts of stored procedures, database triggers, tables, views, functions and queries. 8. Sound understanding high level problem solving and analytical skills to resolve and minimise technical issues. 9. Excellent level of computer literacy including proficiency in the use of the Microsoft Office suite of programs, in addition to the ability to learn new programs. 10. Experience (including volunteer or internship) in a dynamic and fast paced environment, with a strong focus on customer service.

Desirable Criteria

1. Have completed or working towards (at least) a bachelor’s degree in information technology (Computer Science/Software Engineering or another technology related discipline). 2. Knowledge and understanding of various CMS and CRM 3. Demonstrated understanding of, and commitment to, the health and wellbeing of ACON’s communities, including the LGBTQ+ community and people living with HIV. 4. Evidence of up-to-date recommended vaccinations against illness that may adversely impact ACON’s communities.

Other Information

Ever wondered how you could use your obsession with website development for good? Well now you can! As ACON is seeking a dynamic and highly motivated Digital Support Officer.

How to Apply

How can I find out more details and apply? If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply. For more information on the role, please contact Adam Tan, Digital Information Manager  via email at ATan@acon.org.au or (02) 9206 2000. If this sounds like the position and organisation you’ve been looking for, find out how to apply at www.acon.org.au/jobs. All applications must include: 1. Your completed ACON Employment Application Form – with all the details filled in where requested; 2. Your Cover Letter outlining how you meet the Selection Criteria; and 3. Your Resume.

ACON Health Limited

ACON is Australia’s largest health promotion organisation specialising in community health, inclusion, and HIV responses for people of diverse sexualities and genders. Established in 1985, ACON works to create opportunities for people in our communities to live their healthiest lives. We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour. www.acon.org.au