Valuing and using complaints to your advantageLearn to love complaints, it's free feedback. The simple advice is respond quickly, clearly and flexibly. The Victorian Ombudsman’s new good practice guide for complaints… Read More
Advocacy and government controlUsing funding as a way to control advocacy is not just an issue in Australia. The Lobbying Act in the UK with associated and extensive… Read More
Defending democracyThe Australian Human Rights Commission president Professor Gillian Triggs at Progress 2017 launched Defending democracy: Safeguarding independent community voices. At a time when the outcome… Read More
Stretching collaborationCollaboration can be more than just working together to meet each other’s needs – it can also provide an environment that enables creativity and more… Read More
More on design thinkingUnleashing Social Sector Creativity with Design observes that “Innovations that truly make leaps are not easy. They require that organizations reorient their work so that… Read More
What is happening to the ACNC?There’s a great public sector job going: a statutory appointment to lead a relatively new, award-winning independent regulator that enjoys strong support from a fiercely… Read More
Innovation - the missing ingredientThe search for the secret sauce for innovation culture. "Have you ever wondered what makes some organisations innovative while others use the best available techniques… Read More
DGR Review - Submissions due 14 JulyThe Tax Deductible Gift Recipient Reform Opportunities paper was released by the Australian Treasury on 15 June. It includes a number of reforms which are… Read More
Board skills matrixWe often talk about having the right people on our boards but who should be there? What skills are essential? The importance of a board skills… Read More
What drives innovation in your organisation?Innovation in the workplace is highly sort after, particularly at the moment, so What happens when you innovate for the ‘wrong’ reasons? According to OECD… Read More
Social media and the workplace: Managing the possible negativesAnti-social media: 4 ways to manage social media and cyber-bullying in the workplace outlines steps that can be taken to minimise legal risk and ensure… Read More
NEW NCOSS RESOURCE: Commissioning - what is it and who plays what role?Commissioning Q & A is a series of three information sheets looking at what commissioning is and how it works, the government's and community sector's… Read More
