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What’s ACON’s Peer and Client Services?
- The Peer and Client Services division works alongside LGBTQ+ people to support their health and wellbeing through one-on-one or group interventions. Our community-led service offerings bring together a deep understanding of LGBTQ+ communities and meaningful, tailored support. Whether through peer work, counselling, care coordination or group work we create safe, affirming spaces where people feel seen, heard, and supported.
- We are looking for someone to join our Sydney team and play a vital role in supporting our care coordinators/counsellors.
Ok, so what’s the role?
ACON provides services to people living with (PLHIV), affected by or at risk of HIV, and to sexually and/or gender diverse people in NSW that are aged 18 or over. This position is responsible for:
1. The line supervision and support of ACON’s care coordination/counselling team to ensure the highest quality support to PLHIV, and to sexuality and gender diverse people.
2. Lead and support team functions related to service quality and performance, including monitoring and reporting on KPIs, contributing to continuous quality improvement initiatives, facilitating team meetings, supporting staff through the Learning & Development framework, and coordinating Professional Development Processes (PDPs) to ensure alignment with clinical standards and organisational goals.
3. Managing a small counselling/care coordination caseload using a short-term, solution-focused counselling approach to clients presenting with a range of mental health needs relating to HIV, gender and sexuality, mental health and substance support as well as ageing and domestic and family violence.
Who are we looking for?
This positions main responsibilities are:
- Plan, schedule, deliver and evaluate ACON’s care coordination/counselling services to achieve established goals and objectives in line with ACON’s Business and Strategic Plans.
- Provide regular line supervision and de-briefing support to your team of care coordinator/counsellors.
- Contribute to regular Peer and Client Service Team Leader meetings to best identify ways of meeting community needs and supporting the sustainability and wellbeing of the overall Sydney Peer and Client Services team.
- Support care coordinator/counsellors to utilise a range of best practice strategies within ACON’s model of care, including effective care and support strategies for clients
- Consult on Counselling and Care Coordination Services policies and procedures as needed.
- Ensure you team collects and records high quality client information in the electronic client record database.
- Actively lead team meetings and participate in broader unit meetings, general staff meetings, quality improvement and professional development strategies.
- Continually enhance networks with primary health care, agencies and external service providers to ensure that all clients are provided with a comprehensive range of options and referrals.
- Provide short-term solutions focused counselling and care coordination to a caseload of between 6-10 clients of PLHIV, and people of diverse sexuality and gender.
What else can we tell you?
ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.
To support the successful candidate in their new role at ACON we offer:
- Flexible working arrangements.
- Generous learning and development opportunities.
- Potential for tailored mentoring opportunities.
- Supportive working environment with a knowledgeable and friendly team.