Incident Manager

• 12-month full time, fixed term position (secondment backfill)
• Opportunity to lead the response to critical incidents involving students
• Base Salary $140,913 - $148,684 + 17% superannuation

About the opportunity

As the Incident Manager, you will lead the response to critical incidents affecting students, ensuring they receive timely and effective support to enhance their academic and personal success. You will collaborate with the Critical Incident Liaison Officer and Student Wellbeing team to coordinate, monitor, and improve service delivery.

Critical incidents are often highly time sensitive, and this position is required to be available ‘on-call’ for after-hours emergency calls relating to critical incidents.

Your key responsibilities will be to:

• work within a highly collaborative team, reporting to the Manager, Wellbeing Services
• lead the response to critical incidents, ensuring timely support that enhances students’ academic and personal success
• act as the central contact for Wellbeing Services’ critical incident response, providing direct case management, including after-hours availability as needed
• engage with internal and external stakeholders to proactively manage incidents, resolve issues, and provide crisis support and case management for complex student needs
• contribute to wellbeing awareness initiatives, developing campaigns, training programs, and early intervention strategies based on data analysis and best practices
• oversee risk identification and mitigation initiatives, ensuring adherence to protocols, standard operating procedures, and university strategies
• maintain accurate data collection and reporting on incidents, supporting risk assessment and compliance with institutional requirements.

About you

• a tertiary qualification in a relevant field and extensive experience working in a safety or support service role including managing serious or high-risk incidents and issues
• proven experience in the critical incident field within similar organisations, possessing a strong knowledge of management of critical incidents affecting students
• familiarity with the external regulatory environment, regulatory agencies, and related reporting requirements
• strong problem-solving skills, including demonstrated ability to take initiative and exercise sound judgement in resolving critical incidents
• high level communication skills and demonstrated ability to brief and liaise with senior stakeholders in time sensitive and complex matters.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

© The University of Sydney

The University reserves the right not to proceed with any appointment.

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this role.

Applications Close

Sunday 27 April 2025 11:59 PM

Details

How to Apply

Please apply for this role directly through our site: University of Sydney Career Site

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kale Claffey Recruitment Operations by email to kale.claffey@sydney.edu.au

University of Sydney