Community Engagement Officer

• Fixed-term full-time opportunity to September 2025 with possibility of renewal
• Reputable organization in a convenient Sydney CBD location
• Flexible hybrid working environment (3 days working from home)
• Grow your skills with comprehensive training and development
• Additional leave benefits

Looking for a career move where you can make a difference? 

At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes while providing exceptional customer service. Joining our team offers a unique career experience in a dynamic and rewarding environment.

Our opportunity 

We are currently seeking an experienced Community Engagement Officer to join our Communications & Outreach team.

The role of the Community Engagement Officer is to raise awareness of EWON and educate consumers about energy and water issues across NSW including in regional and remote communities. You will work closely with the Community Engagement Lead and EWON’s Dispute Resolution team to understand the current complaints environment and issues affecting customers, and cultivate EWON’s networks throughout NSW, ensuring that EWON's message resonates with our key audiences and diverse customers.

This is a great opportunity to join a close-knit team who are passionate about creating meaningful work where employees and consumers feel valued.

Key Accountabilities

• Plans, implements and evaluates outreach activities to increase community awareness of and access to EWON.
• Develops and delivers programs to consumers about energy and water issues.
• Actively builds and maintains networks of community and government organisations, ensuring contact information is recorded and updated.
• Organises events and presents to groups.
• Liaises with consumer and advocacy groups to keep informed about their concerns and issues in relation to energy and water services.
• Coordinates and participates in EWON and other stakeholder networks and working groups and community interagency groups.
• Identifies community engagement resource needs, and assists with the development and distribution of resources in consultation with communications staff.
• Develops and maintains own knowledge of energy and water issues and assistance available for consumers.

To be successful in this role, you will have the below skills and experience:

• Bachelors degree or tertiary qualification in a relevant field.
• Strong track record in building, growing and maintaining networks with a range of stakeholders to expand reach and maximise engagement outcomes.
• Experience planning and coordinating events, including the ability to troubleshoot when necessary.
• Experience identifying, establishing and strengthening strategic partnerships.
• Excellent written, verbal and interpersonal communication and cultural competency skills.
• Proficient skills and experience using Microsoft office (Excel, Word, PowerPoint, Microsoft Teams).
• Flexibility and willingness to travel frequently, often up to a week at a time (maximum 2-3 weeks per year), work on weekends, early mornings and evenings, as required.
• Hold a current full Australian Drivers’ License and willing to use own vehicle to travel to local events (mileage reimbursed).
• Ability to lift and carry up to 10kg.

What We Offer

• Flexible working options, including working from home and a flexible time-off program.
• Additional leave benefits, including birthday leave and above minimum sick and carer’s leave.
• Salary Continuance, Life, and Total & Permanent Disablement Insurance.
• Ongoing professional development and career growth opportunities.
• An exciting wellbeing program with extensive offerings.

Interested but need more information?

To learn more about working at EWON and view the position description, visit our website: www.ewon.com.au.

For further discussion, please contact our People, Culture & Capability Team on 02 8218 5271.

Details

How to Apply

Applications close Sunday 1 December 2024. 

We are reviewing applications as we receive them and reserve the right to fill the role prior to the advertised closing date.

• Please note only shortlisted candidates will be contacted.
• EWON is an EEO employer Aboriginal and Torres Strait Islanders are encouraged to apply
• Applications from agencies will not be considered at this time
• Applicants must be legally permitted to work in Australia.

Energy & Water Ombudsman NSW