The negatives of outsourcing

Aggressive outsourcing undermining service quality and trust. This will be of no surprise to the community sector. “Governments wringing too many savings out of outsourced risk is threatening the commercial and political sustainability of the whole enterprise. It’s becoming a ‘game of chicken’ where the players want out.” The article cites a UK report Just another paperclip? Rethinking the market for complex public services, that found that concentrating on the lowest price potentially results in a move away from innovation and quality outcomes.