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Emotional intelligence is not a new term but it is not always clear what it actually refers to.  Daniel Goleman in Emotional Intelligence: How Competent Are You? notes it is not a fixed trait but is made up of a range of competencies or skills. 

Emotional intelligence is not a new term but it is not always clear what it actually refers to.  Daniel Goleman in Emotional Intelligence: How Competent Are You? notes it is not a fixed trait but is made up of a range of competencies or skills.  In research into the behaviour of outstanding leaders, 12 skills were identified that fall within four domains: self-awareness, self-management, social awareness, and relationship management.  Each of these skills can be learnt and developed.