Design thinking - what is it?

Design thinking is a model that centres on people and their current experience, what the preferred experience might be and identifying a possible bridge to get them there. In Design thinking in government it notes, “If we take a design thinking approach, the immediate response is not what is the solution but rather what is the fundamental human experience that is at the heart of this problem. And how might we understand what is happening and what ought to be the preferred future experience.”